MATC-Alliance’s Features include:
- Advanced technology, call monitoring and reporting
- Highly skilled professional agents
- Dynamic and laser-focused scripted messaging
- Ability to receive calls via voice, text or email
- Ability to use your URL or ours
- Usage of remote or in-house databases
- Instantaneous email responses for emergencies and customer response
MATC-Alliance exceeds expectations for call center service excellence.
We guarantee your calls will be handled efficiently and accurately. MATC has the latest technology, highly skilled agents and the programs to stand by our word 100%.
Your customers will feel like they are talking to you. We build your brand and we increase your customer satisfaction.
How can we be so sure? We back our promises with comprehensive Service Level Agreement, Our Call Center is never down and we are never understaffed. We have your back.
MATC-Alliance’s Client benefit include:
- Specialized services to meet your needs; call overflow, high peak, end-to-end service, phone, chat and social media
- 24/7 and 365 days a year in the continental US
- Robust and detailed Reports and Analytics
- Full control over your information and data
- Size and scalability as you need
- Access to the latest Call Center technology with zero investment