MATC-Alliance is all about Home Field Advantage
Our Call Centers can become your competitive advantage because we are right here. Based in Jersey since 1987 we have been a part of everything that has happened in the state.
Over the years we have changed and developed to ensure we offer Call Center services with a twist. We take care of our people, we offer regular training, we promote from within and we keep our staff turnover well below the national average.
Flexibility with robust technology back-up
Quality, Metrics and Transparency
Our Expert Team
Our technology investments mean we can support your Customer Care Center or call campaign goals. Need us to work on your databases in the cloud? No problem. Want to be sure data is backed up properly? You can count on it.
We believe in doing what we say and can prove it conclusively. We are fully transparent, you can listen in on-calls, you get the reports and our Service Level Agreements ensure we live up to every word.
We are certain you’ll be impressed with our pricing, especially as our service levels match the offshore companies. Working with us will be a refreshing change when your Customer Satisfaction levels increase and cost line decreases at the same time.
Our investment experts constantly evaluate the best ways to put your money to work. Our portfolios are completely liquid, and you can access your data at any time. This is what sets us apart from the competition.